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Important update
    Changes to future finance agreements

    Due to some business changes, a number of customers won’t be able to take out finance agreements with Close Brothers to cover the cost of their insurance policies in the future. This change will not happen immediately, and we will be working with brokers over the next 6-12 months to organise a smooth transition. This does NOT impact any current finance agreements OR existing insurance policies.

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    How can I follow up or get an update on my complaint?

    We will always try to contact you if we need further information to resolve your complaint. However, we will issue you with updates along the journey. If you have any further information you would like us to consider in your complaint, please contact us via the following methods:

     

    By Phone

    Our call centre is available to take your calls between the hours of 8:30am and 6:00pm, Monday to Friday. You can reach them on 0333 321 8566

     

    By Email

    [email protected]

     

    By Post

    Complaints Department

    Close Brothers Premium Finance

    10 Crown Place

    London, EC2A 4FT

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